Customer Service

 

Thanks for shopping at Gent Supply Co. This Customer Service section should help answer any questions you might have. If you still haven’t found what you are looking for send a note to support@gentsupplyco.com.

 

Shipping

Gent Supply Co. flat rate for the Continental US only:

$4.95 per order for standard 5-7 business day ground shipping

$25.95 for 2-4 business day priority flat rate shipping. 

Or if you gotta have it pronto, you have the option of choosing the overnight express service for a flat rate of $52.95. (order before Noon EST, there is no Saturday delivery)

We reserve the right to charge additional shipping fees for certain products, or excessive poundage.

AK/HI Virgin Islands and Puerto Rico orders are $15.50 standard flat rate, $34.95 expedited and $58.95 overnight.

At this time, we do not ship to  AFPO’s addresses. Occasionally we offer free standard shipping and if you—hint, hint—sign up for the newsletter you might just be first to hear about the special offers and promotions.

We ship orders Monday-Friday; cut-off time for orders to ship same day is Noon EST (that means if you order after Noon your package probably won’t go out that same day). However, we DO NOT guarantee same day shipping. Your order may take up to 5 business days to process and ship. 

We do not ship on Saturdays, The 4th of July, Memorial Day, Labor Day, Easter, Thanksgiving or the day after Thanksgiving, Dec 22, 23, Christmas Eve, Christmas Day, or New Year’s Day.

We try our best to post shipping deadlines for Holidays. Please note that we do not guarantee ANY shipment via ground if it is ordered less than 5 days before the holiday (i.e. Christmas or Father's Day) or your special occasion. 

 

Exchanges and Returns

We hope you love everything you order from Gent Supply Co. Should you be less than happy with anything we will cheerfully take back the product (no questions asked) but there are a few guidelines. Because of the nature of the site we must have you mail back any returns within 30 days of your order arrival.

Shipping/handling on returned merchandise is non-refundable in most cases. We do not pay for return shipping. Gift wrap is non-refundable.

If your item arrives damaged, you MUST send us a picure of the damage item in it's shipping box so that we may process your claim.  If you do not have access to a digital camera, you will need to send us back the item in the package it was received, and if we determine that it was damaged in transit, we will issue you a full refund including return postage.

Please contact us for return authorization.

For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, so please handle items with care.

NOTE: Gent Supply Co. is not responsible for shipping costs for returns, exchanges and/or edited orders.Please note, while we process returns on a weekly basis, it may take 1-2 billing cycles for refunds to appear on your credit card statement.

If you have any questions regarding returns or exchanges please feel free to contact us at returns@gentsupplyco.com. If, heaven forbid, an item sent to you is damaged you need to contact Customer Service within 5 business days of delivery and hold onto the box the order was shipped in. Once the claim has been settled the box can be discarded. Contact us via email at returns@gentsupplyco.com.

Payment Options

We currently accept Visa, MasterCard, Discover, American Express and Paypal.  By paying with a Credit Card, you authorize Gent Supply Co. to charge your credit card for the total amount of your order including shipping and any applicable sales tax (FL). Your credit card will be charged when your order is processed

We reserve the right to cancel orders if there are questions about the billing or shipping addresses, if we cannot verify phone numbers or email addresses or if there is a possibility of fraud or abuse.

Order Confirmation

After you place an order you will receive an e-mail confirmation for your order. This confirmation will contain the details of the items ordered. If you are one of those people who deletes everything in their in-box, then please do sign up for an account at checkout so you may find your order details on our site in My Account by clicking on the link titled "View orders" and selecting the related order. We will also send you another confirmation e-mail when your order enters the shipping process and your credit card has been charged.

 

PLEASE ADD "support@gentsupplyco.com" to your address list to ensure that you receive all of our emails.  This is especially important for ustomers with @gmail, @comcast and @earthlink addresses.

Security

We are committed to safeguarding the privacy of our customers’ personal data and do not keep any credit card information on our website. We use your email (and occasionally your telephone number) exclusively to communicate with you regarding your order and never distribute your personal information to other companies. 

Taxes

We gotta do what The Man tells us, folks. All items sold on the Gent Supply Co. website are sold by Gent Supply Co.. Orders shipped to destinations in the state of Florida are subject to tax of 6%.

Residents in other states are  responsible for complying with local state tax laws. 

Discounts and Coupons

Who doesn’t like to save even more? We’re REALLY obsessed with saving! Occasionally Gent Supply Co. will offer special promotions and discounts through various means (hint, hint—sign up for the newsletter for these types of special offers) for a limited time. One discount, coupon or promotional offer can be applied per order. Discounts do not apply to shipping costs or gift certificates. Items which already have a volume pricing discount do not qualify for an additional "percent" or "dollars" off.

Our promotions and special offers are not retroactive and are only valid on the dates specified during the promotion.  We cannot give credits or refunds for purchases made prior or after the promotion dates. 

Redeeming Coupons

Steps for redeeming a discount offer, coupon or promotional offer:

On the Shopping Bag page, enter the code exactly as it appears, into the box labeled "Coupon Code".

Click "Update".

If your discount qualifies, it will be displayed in the payment summary.

Sales and Special Promotions

Every so often we will have a blow out sales event but you can always find selected sales items in our Sale guide.  All sales are final on our sale items.  This includes general sale promotions and secret sales.  These items can only be returned and/or refunded if they arrive damaged. However, if the items isn’t to your liking we hope you will be able to find a pal who would enjoy it!

Customer Service

Contact our customer service by clicking on the "Contact Us" link at the bottom of this page, sending an email to support@gentsupplyco.com or calling 888-557-8761.

 

Copyright

Everything on Gent Supply Co. is copyright 2005-2012