We hope you love everything you order from Gent Supply Co. Should you be less than happy with anything we will cheerfully take back the product (no questions asked) but there are a few guidelines. Because of the nature of the site we must have you mail back any returns within 30 days of your order arrival.
Shipping/handling on returned merchandise is non-refundable in most cases. We do not pay for return shipping. Gift wrap is non-refundable.
If your item arrives damaged, you MUST send us a picture of the damage item in it's shipping box so that we may process your claim. If you do not have access to a digital camera, you will need to send us back the item in the package it was received, and if we determine that it was damaged in transit, we will issue you a full refund including return postage.
Please contact us for return authorization.
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, so please handle items with care.
NOTE: Gent Supply Co. is not responsible for shipping costs for returns, exchanges and/or edited orders.Please note, while we process returns on a weekly basis, it may take 1-2 billing cycles for refunds to appear on your credit card statement.
If you have any questions regarding returns or exchanges please feel free to contact us at firstname.lastname@example.org. If, heaven forbid, an item sent to you is damaged you need to contact Customer Service within 5 business days of delivery and hold onto the box the order was shipped in. Once the claim has been settled the box can be discarded. Contact us via email at email@example.com.